Systems Integration Engineer - Contract - Remote - 6 · Austin Fraser
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Overview

Systems Integration Engineer

Contract

London

6 Months

Remote

Austin Fraser are working with a London based client who are looking for support picking and integrating a ticketing system allowing there customers to track issues, raise support requests etc. You will work with Technology, Operations and external clients to gather user requirements for various SaaS platforms, run vendor selection processes, define work flows, and then on board teams onto the solution.

In-scope systems:

  • Ticketing systems like ZenDesk or ServiceNow

  • Asset and inventory systems like IBM Maximo or Microsoft Dynamics

  • Laptop and workstation management platforms like JumpCloud or Microsoft InTune, and building on boarding processes

Responsibilities

  • Gathering user requirements for SaaS products such as ticketing, asset and inventory systems

  • Running SaaS product evaluations with different internal and external stakeholders

  • Helping to define process flows, on boarding and training users

  • Migrating users and data from other SasS products

  • Defining user management processes

  • Selection of device management platforms (eg, JumpCloud, InTune) and defining management processes

Skills and experience

  • Experience of implementing ticketing systems such as ZenDesk or ServiceNow and defining workflows

  • Knowledge of asset and inventory systems such as Microsoft Dynamics or IBM Maximo

  • Experience with user and device management in a Google G-Suite environment

  • Experience with device management systems such as JumpCloud and InTune

For more information on this please reach out and I can share more.

Systems Integration Engineer

Contract

London

6 Months

Remote

Austin Fraser is acting as an Employment Business in relation to this vacancy.

Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status.

Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.

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