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Overview

2nd Line Support Engineer - Up to £27,600 + Shift Allowance, Company Bonus, Flexible Working

About the Company:

A global leader in the manufacturing and design of medical devices. You will be joining a company that has an impact on millions of lives!

About the Role:

You will be monitoring the service desk tickets and aid installation, configuration and deployment of hardware and software across the business. You will be providing technical support, identifying trends and performing root cause analysis to prevent repeating issues.

Key Technical Skills:

  • Experience working in a service desk/ support role and working with a call logging system and remote support tools
  • Knowledge of Windows 10, Microsoft SCCM, PC Hardware, networking and routing, iOS, Group Policies
  • ITIL understanding

Who you are:

  • Ability to work in a busy environment
  • Thrives on solving problems
  • Excellent communicator- being able to translate technical information to non-tech colleagues
  • Enjoy mentoring a team and providing support

What's in it for you?

  • Remote working (2 days per week)
  • 25 days annual leave + Holiday purchase scheme (up to 10 days per holiday year)
  • Maternity and Paternity Leave
  • Annual Company Bonus

If you are looking to join an innovative company that has impacted millions of lives, please apply now!

2nd Line Support Engineer - Up to £27,600 + Shift Allowance, Company Bonus, Flexible Working

Austin Fraser is acting as an Employment Agency in relation to this vacancy.

Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status.

Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.