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Head of User Infrastructure

Cambridge, Cambridgeshire, East Anglia, England
  • Salary£56000 - £64000 per annum
  • SectorNetwork & Infrastructure
  • Job refBH-96585
  • Start date2024-06-28 08:41:04
  • ContactImogen Hann
  • Published14 days ago
Imogen Hann
Imogen Hann


Head of User Infrastructure

An exciting opportunity to join one of our key clients as a Head of User Infrastructure, reporting into the Assistant Director.

Remote Working Model.

Salary: £56,000 - £64,000 (DOE)

Day-to-day, your responsibilities will encompass:

  • Provide senior leadership to teams responsible for the availability, operation, maintenance, and quality of the company’s User Infrastructure.

  • Oversee the planning, acquisition, installation, maintenance, management, and security of on-site and cloud-based end-user technologies and services.

  • Manage the provision and support of IT infrastructure to maximise availability and minimise service disruption through proactive monitoring and maintenance.

  • Lead the development, delivery, and review of university-wide IT strategies, policies, standards, and performance measures.

  • Ensure information and system security, business continuity, disaster recovery, and user safeguarding for user-focused infrastructure and cloud services.

  • Represent the IT Services department at a senior level internally and externally, contributing to corporate objectives and incident response efforts.

Skills Required:

  • Leadership and influencing skills with a strategic approach to decision-making and problem-solving.

  • Broad technical knowledge and experience in cloud and identity service delivery, end-user device management, and IT infrastructure technologies.

  • Excellent organisational skills with the ability to delegate tasks and manage large support and service contracts effectively.

  • Strong communication and interpersonal skills, capable of forming strategic alliances and maintaining relationships with vendors, suppliers, and external bodies.

  • Familiarity with ITIL principles, including Change, Availability, and Capacity Management, as well as IT Service Management.

  • Proficiency in budget management, including the preparation of large tenders and the management of financial performance against targets.

If this opportunity sounds like it could be your next role, apply now!

Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status.

Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants.

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